Terms and Conditions

Good morning!

Below you will find the regulations of the inFAIRno online store, which include information, among other things, on how to place an order and conclude a sales contract, delivery and payment methods available in the store, the procedure for withdrawing from the contract, and the complaint procedure.

The store belongs to INF Team, ul. Dębowa 1, 76-003 Sucha Koszalińska, NIP: 669-238-22-44, REGON: 364428285

You can contact us at any time by sending a message to the email address hello@infairno.com.

Best regards and happy shopping,

inFAIRno Team

1. Definitions

For the purposes of these regulations, the following terms shall have the following meanings:

1. Buyer – a natural person, legal person, or an imperfect legal person,
2. Consumer – a natural person who enters into a sales contract with the Seller not directly related to their business or professional activity,
3. Regulations – these regulations, available at ? online store belonging to the Seller
4. Seller – INF Team, ul. Dębowa 1, 76-003 Sucha Koszalińska, NIP: 669-238-22-44, REGON: 3644282852.

Preliminary provisions

1. Through the Store, the Seller conducts retail sales, while also providing electronic services to Buyers. Through the Store, the Buyer can purchase products displayed on the Store's pages.
2. The Regulations define the rules and conditions for using the Store, as well as the rights and obligations of the Seller and Buyers.
3. To use the Store, including in particular to make a purchase in the Store, it is not necessary for the Buyer's computer or other device to meet special technical conditions. The following are sufficient:
   1. internet access,
   2. standard operating system,
   3. standard web browser,
   4. an active email address.
4. The Buyer cannot make a purchase in the Store anonymously or under a pseudonym.
5. It is forbidden to provide illegal content when using the Store, in particular by sending such content via forms available in the Store.
6. All product prices given on the Store's pages are gross prices.

3. Services provided electronically

1. Through the Store, the Seller provides electronic services to the Buyer.
2. The basic electronic service provided to the Buyer by the Seller is to enable the Buyer to place an order in the Store. Placing an order is possible without the need to create an account in the Store.
3. If the Buyer decides to create an account in the Store, the Seller also provides an electronic service to the Buyer consisting in setting up and maintaining an account in the Store. The account stores the Buyer's data and the history of orders placed by them in the Store. The Buyer logs into the Account using their email address and a self-defined password.
4. Creating an account in the Store takes place by filling in and sending, using the automatic mechanism of the Store, the registration form. Upon sending the registration form, an agreement for maintaining an account in the Store is concluded between the Buyer and the Seller. The agreement is concluded for an indefinite period, and the Buyer can terminate this agreement with immediate effect at any time by deleting the account.
5. Services are provided electronically to the Buyer free of charge. However, sales contracts concluded through the Store are subject to a fee.
6. In order to ensure the security of the Buyer and data transmission in connection with the use of the Store, the Seller takes technical and organizational measures appropriate to the degree of threat to the security of the services provided, in particular measures aimed at preventing unauthorized access to and modification of personal data.
7. The Seller takes steps to ensure the fully correct functioning of the Store. The Buyer should inform the Seller of any irregularities or interruptions in the functioning of the Store.
8. Any complaints related to the functioning of the Store can be submitted by the Buyer via email to contact@infairno.com. In the complaint, the Buyer should provide their name and surname, correspondence address, as well as the type and date of the irregularity related to the functioning of the Store. The Seller will consider all complaints within 14 days of receiving the complaint and will inform the Customer about its resolution to the email address of the person submitting the complaint.

4. Placing an order

1. The Buyer can place an order as a registered customer or as a guest.
2. A registered customer is a Buyer who has an account in the Store. The Buyer can create an account from the Login/Registration tab or during the order placement process.
3. In order to place an order, the Buyer is obliged to take the following steps:
   1. select the product or products being ordered by clicking the "Add to cart" button,
   2. from the cart view, click the "Proceed to checkout" button,
   3. log in to your account in the Store, create an account,
   4. provide the shipping address for the order and billing details if the Buyer has previously added specific data to the account, they can select this data without having to re-enter it, or provide other data,
   5. choose the delivery and payment method for the order,
   6. add any comments to the order in the "Order comments" field,
   7. read and accept the Regulations. The Buyer accepts the Regulations only if they have read their content and actually accept their provisions; acceptance of the Regulations is voluntary, but necessary to place an order,
   8. click the "Buy and pay" button.
4. If the Buyer has chosen a payment method for the order in the form of payment via PayPal or PRZELEWY24, after clicking the "Buy and pay" button, the Buyer will be redirected to the transaction page of the Paypal PRZELEWY24 service to make the payment for the order. After making the payment, the Buyer will be redirected back to the Store's page with confirmation of the order placement. At this point, the sales contract for the products covered by the order is considered concluded between the Buyer and the Seller.
5. If the Buyer has chosen a payment method for orders other than payment via PayPal or PRZELEWY24, after clicking the "Buy and pay" button, they will be redirected immediately to the order confirmation page. At this point, the sales contract for the products covered by the order is considered concluded between the Buyer and the Seller.
6. In the order form, the Buyer must provide truthful personal data. The Buyer is responsible for providing false personal data. The Seller reserves the right to suspend the execution of an order if the Buyer has provided false data or if these data raise reasonable doubts for the Seller as to their correctness. In such a case, the Buyer will be informed by phone or email about the Seller's doubts. In such a situation, the Buyer has the right to clarify all circumstances related to the verification of the veracity of the data provided. In the absence of data allowing the Seller to contact the Buyer, the Seller will provide all explanations after the Buyer makes contact.
7. The Buyer declares that all data provided by him in the order form are true, while the Seller is not obliged to verify their truthfulness and correctness, although he has such a right in accordance with paragraph 6 above.

5. Delivery forms and payment methods

1. The Buyer has the following delivery options for the order:
   1. domestic shipment via Inpost courier company – bank transfer payment 17 PLN, estimated delivery time: 5 business days from order fulfillment,
   2. international shipment via Polish Post or DPD courier company – cost individually determined depending on the destination country.
2. The cost of delivery shall be borne by the Buyer, unless the Seller specifies otherwise in the Store.
3. The entity providing online payment services is PRZELEWY 24.
4. The Buyer has the following payment methods for ordered products:
   1. bank transfer to the Seller's bank account,
   2. payment via PayPal or Przelewy24,
   3. payment via payment cards such as Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro

6. Order fulfillment

1. After the Buyer places an order in accordance with the procedure described in § 4 of the Regulations, an order confirmation will be sent to the Buyer's email address.
2. If the Buyer has chosen the payment method in the form of a bank transfer to the Seller's bank account, he is obliged to pay for the order within 2 days from the conclusion of the contract.
3. Order fulfillment consists of preparing it for shipment to the Buyer. An order is considered fulfilled when it is ready for shipment or ready for personal pickup by the Buyer.
4. The order fulfillment time is always indicated in the product description.
5. If the order includes more than one product, the order fulfillment time is the longest time indicated in the description of the product included in the order.
6. The order fulfillment time is counted from the moment payment for the order is made, unless the Buyer has chosen cash on delivery as the payment method, in which case the order fulfillment time is counted from the moment the contract is concluded.
7. For card payments, the order is passed for processing once positive authorization is obtained.
8. After fulfilling the order, the Seller will send an order fulfillment confirmation to the Buyer's email address and begin shipping the order to the Buyer.
9. The shipment of the order to the Buyer is carried out in the manner chosen by the Buyer in accordance with § 4 para. 1 of the Regulations.
10. The delivery time of the order to the Buyer depends on the shipping method chosen by the Buyer and is counted from the day the order is fulfilled in accordance with § 6 para. 3 of the Regulations.

7. Withdrawal from the contract by the Consumer

1. A Consumer who has concluded a distance contract with the Seller has the right to withdraw from the contract without giving a reason within 14 days from the day of taking possession of the purchased goods.
2. The right to withdraw from the contract does not apply to a contract in which the subject of the service is an unmanufactured item, manufactured according to the consumer's specifications or serving to satisfy their individualized needs.
3. To withdraw from the contract, the Consumer must inform the Seller of their decision to withdraw from the contract by means of an unequivocal statement, for example, a letter sent by post, fax, or e-mail.
4. For the return to be accepted, the consumer must send the withdrawal form along with the receipt or invoice and the returned product to the Seller.
5. To meet the deadline for withdrawing from the contract, it is sufficient for the Consumer to send information regarding the exercise of the Consumer's right of withdrawal before the expiry of the withdrawal period.
6. The Consumer is obliged to return the product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the day on which he withdrew from the contract, unless the Seller proposed to collect the item himself. To meet the deadline, it is sufficient to send back the product before its expiry.
7. The Consumer bears the direct costs of returning the goods.
8. In the event of withdrawal from the contract, the Seller shall reimburse the Consumer for all payments received from the Consumer, including the cheapest delivery cost available in the Store (if the cost was covered by the Consumer), immediately, and in any case no later than 14 days from the day on which the Seller was informed of the exercise of the right of withdrawal. The reimbursement of payments will be made using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution. In any case, the Consumer will not incur any fees in connection with the form of reimbursement of payments.
9. If the Seller has not proposed to collect the item from the Consumer himself, he may withhold the reimbursement of payments received from the Consumer until he receives the item back or until the Consumer provides proof of its return, whichever occurs first.
10. The Consumer is responsible for any diminished value of the product resulting from using the product in a manner other than what is necessary to establish the nature, characteristics, and functioning of the product.
11. In the event that payment for the order was made using a payment card, the Seller will make the refund to the account of the card used for payment.

8. Liability for defects

1. The Seller is obliged to deliver a product free from defects to the Buyer.
2. The Seller is liable to the Buyer if the sold product has a physical or legal defect (warranty for defects).
3. If the sold product has a defect, the Buyer may:
   1. demand replacement of the product with a defect-free one,
   2. demand removal of the defect,
   3. make a statement about a price reduction,
   4. make a statement about withdrawal from the contract.
4. If the Buyer discovers a defect in the product, they should inform the Seller about it, specifying at the same time their claim related to the discovered defect or submitting a statement of appropriate content.
5. The Buyer MUST use the complaint form.
6. The Buyer can contact the Seller both by traditional mail and by email.
7. The Seller will respond to the complaint submitted by the Buyer within 14 days from the date of its delivery using the same means of communication through which the complaint was submitted.
8. Details regarding the Seller's warranty for defects are regulated by the provisions of the Civil Code (Art. 556 par. 576).

9. Personal data and cookies

Acting in accordance with Article 13 sec. 1 of the Regulation of the European Parliament and
of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons
with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Official Journal of the European Union, L 2016, No 119, p. 1), hereinafter referred to as: GDPR, we inform that:

1. The administrator of customers' personal data collected via the online store is the Seller.
2. The personal data of Customers collected by the administrator via the online store are collected for the purpose of concluding the Sales Agreement, and if the Customer consents to it – also for marketing purposes.
3. The recipients of the personal data of online store Customers may be:
4. In the case of a Customer who uses postal or courier delivery methods in the Online Store, the Administrator provides the collected personal data of the Customer to the selected carrier or intermediary performing shipments on behalf of the Administrator.
5. In the case of a Customer who uses electronic payments or credit card payments in the Online Store, the Administrator provides the collected personal data of the Customer to the selected entity servicing these payments in the Online Store.
6. The Customer has the right to access the content of their data and correct it.
7. Providing personal data is voluntary, although failure to provide the personal data indicated in the Regulations and necessary to conclude the Sales Agreement results in the inability to conclude this agreement.
8. Rules regarding the processing of personal data and
   the use of cookies can be found in the privacy policy
   available at https://infairno.com/strona/polityka-prywatnosci
9. Methods of considering complaints and pursuing claims

1. The Seller agrees to submit any disputes arising in connection with the sale of goods to mediation. The details will be determined by the parties to the conflict.
2. The Consumer has the option of using out-of-court methods for handling complaints and pursuing claims. Among other things, the Consumer has the option of:
   1. applying to a permanent consumer arbitration court for resolution of a dispute arising from a concluded sales contract,
   2. applying to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for amicable settlement of a dispute between the Buyer and the Seller,
   3. seeking assistance from a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
3. More detailed information on out-of-court methods for handling complaints and pursuing claims can be found on the website http://polubownie.uokik.gov.pl.
4. The Consumer can also use the ODR platform, which is available at http://ec.europa.eu/consumers/odr. The platform serves to resolve disputes between consumers and entrepreneurs seeking an out-of-court settlement of a dispute concerning contractual obligations arising from an online sales contract or a service contract.

12. Final provisions

1. The Seller reserves the right to introduce and cancel offers, promotions, and to change product prices in the Store without prejudice to the rights acquired by the Buyer, including in particular the terms of contracts concluded before the change.
2. The Seller reserves the right to introduce changes to the Regulations. The Regulations applicable on the date of conclusion of the contract shall apply to contracts concluded before the change of the Regulations.
3. Buyers who have an account in the Store will be notified of any changes to the Regulations by email to the email address assigned to the account. In the event of non-acceptance of the content of the new Regulations, the Buyer has the right at any time to terminate the account maintenance agreement by deleting the account or by submitting an appropriate statement to the Seller, in any form, about the termination of the account maintenance agreement.
4. These Regulations are effective from March 1, 2021.
5. All archived versions of the Regulations are available for download in PDF format; links are located below the Regulations.